QA Specialist for AI Product Testing and Support

Contribute hands-on quality assurance and client-facing technical support for an AI-driven video generation product. You will perform detailed manual testing, document and prioritize issues for engineering teams, and help shape how next-generation AI systems learn and behave by supplying high-quality, real-world feedback. Prior AI experience is not required; domain expertise, strong quality focus, and clear client communication are what matter.

• Perform thorough manual testing of an AI-powered video generation platform, assessing functionality, usability, and performance.
• Identify, document, and prioritize bugs and issues, producing detailed reports for rapid resolution.
• Develop and execute test cases and user scenarios to validate updates, new features, and fixes.
• Provide direct technical support to clients, responding to inquiries and explaining technical details clearly and professionally.
• Capture and relay customer feedback to cross-functional contributors to guide product improvements.
• Maintain high quality engineering standards and meticulous attention to detail in all deliverables.
• Conduct mobile platform testing using an iOS device to confirm reliability across supported environments.

• Experience in quality assurance, including manual testing, bug tracking, and reporting within software or SaaS environments.
• Background in customer service or client-facing technical support roles, with the ability to communicate technical concepts to diverse audiences.
• Strong written and verbal communication skills, and the ability to respond promptly and professionally.
• Demonstrated ownership, reliability, and commitment to delivering high-quality outcomes.
• Experience with video generation or media technology platforms is a plus but not required.
• Required skills highlighted: Quality Engineering, Customer Service, Technical Support.

• Role type: Contractor, remote engagement.
• Client-facing quality assurance initiative for a video generation product, contributing to AI training and evaluation efforts.
• You must have access to an iOS device for mobile testing.

• Pay rate: $30.00 to $34.00 per hour.

• Applicants must be located in the United States and able to participate according to a Pacific Time project schedule.