Computer User Support Specialist for AI Training

Role Overview

Apply advanced IT troubleshooting expertise to help train next-generation AI systems through high-quality, real-world technical input. This remote contract role focuses on diagnosing support issues, documenting solutions, and improving technical support workflows. Prior AI experience is not required.

Key Responsibilities

• Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
• Provide operating system support for Windows, macOS, and Linux.
• Troubleshoot network connectivity concerns involving TCP/IP, VPNs, and DNS.
• Document troubleshooting steps, resolutions, and user interactions clearly in a ticket management system.
• Contribute detailed process insights that improve support workflows and technical training-data quality.
• Collaborate asynchronously and explain technical concepts effectively in writing and verbally.
• Identify patterns in support issues and recommend process improvements to the project team.

Qualifications

• At least 3 years of proven Tier 2 or Tier 3 IT support experience.
• Experience diagnosing and resolving hardware and software issues across varied platforms.
• Strong knowledge of networking concepts, including TCP/IP, VPN, and DNS troubleshooting.
• Proficiency with ticket management systems and thorough documentation practices.
• Exceptional written and verbal communication skills, including the ability to provide user-friendly explanations.
• Ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.
• CompTIA A+, Network+, or ITIL certifications are advantageous.

Work Terms

• Remote contract engagement.

Compensation

• $30 to $55 per hour.