IT Support Specialist

Role Overview

Apply hands-on IT support expertise to help train next-generation AI systems through high-quality, real-world technical input. This remote contract role focuses on troubleshooting scenarios, clear documentation, and practical feedback that helps AI systems learn, reason, and perform. Prior AI experience is not required.

Key Responsibilities

• Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments.
• Use TCP/IP, DNS, and VPN knowledge to address connectivity and configuration incidents.
• Document incident details, troubleshooting actions, and resolutions accurately in ITSM or similar ticketing systems.
• Guide non-technical users with clear, empathetic, step-by-step technical support.
• Create detailed scenario-based examples, process documentation, and knowledge-base content that reflect IT support best practices.
• Ensure feedback and technical input are thoroughly documented for AI training and continuous improvement.
• Collaborate asynchronously in a remote engagement, providing high-quality written and verbal feedback.

Qualifications

• At least 3 years of Tier 2 or Tier 3 IT support experience across varied operating system and network environments.
• Strong hardware, software, and network troubleshooting skills, including root-cause analysis.
• Experience documenting technical incidents and resolutions in ITSM or comparable ticket-management platforms.
• Proficiency supporting Windows, Mac, and Linux operating systems.
• Excellent written and verbal communication skills, particularly when assisting non-technical end users.
• Ability to produce technical process documentation and knowledge-base materials.
• Proactive, detail-oriented approach and comfort working independently in a remote project setting.
• CompTIA A+, CompTIA Network+, or ITIL Foundation certifications are advantageous.

Work Terms

• Remote contract engagement.

Compensation

• $30 to $55 per hour.