Technical Support Professional for AI Research

Technical Support professionals apply troubleshooting, systems administration, and end-user support experience to evaluate and improve how AI handles real-world technical support tasks and language. This role focuses on creating and testing technical prompts, reviewing large language model responses, and providing domain-informed feedback that helps shape AI behavior for support workflows.

• Develop industry-specific prompts and test scenarios that reflect real technical support workflows.
• Evaluate LLM responses for accuracy, clarity, and usefulness in troubleshooting and support contexts.
• Provide structured feedback to improve AI understanding of technical tasks, terminology, and escalation procedures.
• Work asynchronously on assigned project tasks, documenting examples and edge cases from practical experience.

• Minimum 4 years of relevant work experience in one or more of the following roles: Technical Support Specialist, IT Support Engineer, IT Service Desk Specialist, Desktop Support Specialist.
• Comfortable with primarily asynchronous collaboration and providing detailed written feedback for AI training purposes.

• Location: Remote.
• Employment type: PART_TIME.
• Schedule: Asynchronous work with flexible hours, there is no minimum hourly commitment required.
• Program cadence: Projects run year-round and new project opportunities open periodically across different areas of expertise. Placement into specific projects depends on project availability.

Up to $75/hr (depending on the project)

• F-1 students who are eligible for CPT or OPT may be eligible for projects. Consult your Designated School Official to confirm eligibility.
• If your school requires enrollment in a CPT course, these projects may not meet that requirement.
• STEM OPT is not supported for this work.
• Refer to the program help center article for full details on which work authorizations are supported.

• Create an account on the project platform and complete your profile.
• Complete identity verification as requested.
• Onboard into relevant projects that match your skills and experience.
• Begin assigned tasks and receive compensation according to the project terms.