Customer Success Operations, India Region

Help job applicants resolve questions and technical issues throughout their experience on an online talent platform, from applying and completing AI-led interviews through offer acceptance and payment. This customer-facing role combines responsive support, operational improvement, and close collaboration with engineering to deliver clear, accurate, upbeat assistance.

• Respond promptly to applicant support requests related to applying for roles on the platform.
• Triage and investigate reported issues, including bugs and common SaaS application problems, in partnership with the engineering team.
• Identify redundancies and plan, execute, and monitor daily talent-success workflows that improve the applicant experience where it matters most.
• Document recurring user pain points and share actionable insights with product and engineering teams to reduce support volume and improve self-service experiences.
• Create applicant-facing documentation that addresses frequent support questions.
• Represent user feedback internally and help guide product improvements.
• Write professional, precise, lighthearted support communications with consistent enthusiasm and positivity.

• 1 to 3 years of experience in customer success, operations, or product support within a SaaS or marketplace environment.
• Native-level English writing proficiency, with the ability to make a strong first impression in applicant conversations.
• Strong communication and problem-solving skills, including the ability to de-escalate issues and maintain a positive user experience.
• Experience with a support platform such as Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
• Strong product intuition, including the ability to recognize friction points, develop solutions, and communicate them clearly to non-support teams.
• Comfort working cross-functionally to resolve issues through process and product improvements rather than manual workarounds.
• Candidates with diverse backgrounds, transferable skills, and unique experience are encouraged to apply, including those who may not meet every preferred qualification.

• Remote role for the India region.
• Full-time, yearly employment opportunity.

15, 000 to 30, 000 yearly.

Qualified applicants are considered without regard to legally protected characteristics. Reasonable accommodations are available upon request.