Policy Administration & Insurance Operations Manager

Help improve AI reasoning across the insurance policy lifecycle by creating realistic operational scenarios, assessing responses against established service standards, and providing detailed feedback on policy-processing workflows.

• Design scenarios covering application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery.
• Create processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks.
• Develop reference responses that reflect experienced insurance-operations practice.
• Evaluate AI-generated responses for procedural accuracy, completeness, sequencing, and adherence to service standards.
• Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions.
• Provide written feedback used to improve model behavior.
• Attend onboarding office hours and calibration sessions.

• At least 2 years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.
• Understanding of the policy lifecycle, from intake and binding through issuance, servicing, renewal, termination, and record retention.
• Hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.
• Ability to convert policy and procedural requirements into precise operational steps.
• Excellent written communication, process discipline, and attention to detail.
• Ability to distinguish administrative execution from underwriting, claims, legal, and actuarial decisions.

• Experience across multiple P&C lines or insurance platforms.
• Experience with billing, premium audits, producer licensing, or forms management.
• Experience implementing or testing a policy administration system.
• A Lean, Six Sigma, project-management, or operations credential.
• Experience leading service teams or establishing operational controls.

• Remote hourly engagement open to candidates in the United States, Canada, or the United Kingdom.
• Minimum commitment of 20 hours per week, with 40 or more hours per week preferred.
• The role is available immediately, and applications are reviewed on a rolling basis.
• Complete the onboarding process, estimated at approximately 10 hours, before beginning hourly work.

• $800 flat payment upon successful completion of onboarding.
• $80 per hour after successful onboarding completion.