About this role
Help shape a positive, collaborative online experience for community members across Latin America. In this full-time remote role, you will combine customer support, moderation, and proactive engagement to resolve issues, answer questions, and keep conversations welcoming and productive.
Key Responsibilities- Monitor and moderate online communities to maintain a safe, respectful, and inclusive environment.
- Respond promptly and professionally to customer questions and complaints with clear, empathetic communication.
- De-escalate conflicts and help diffuse tense situations to preserve a constructive community atmosphere.
- Develop proactive engagement approaches that encourage an active, vibrant community.
- Manage and engage communities on platforms including Discord and Reddit.
- Share community feedback and insights with internal teams.
- Prioritize multiple conversations and tasks effectively in a fast-paced remote setting.
- Create friendly, effective written and verbal communications across channels.
- Demonstrated experience in customer support and online community moderation.
- Strong verbal and written communication skills, with a clear and empathetic communication style.
- Proven conflict-management and de-escalation skills.
- Self-directed, energetic, and proactive approach to solving problems.
- Excellent time-management skills for remote work.
- Strong attention to detail and ability to multitask under pressure.
- Adaptability and willingness to provide additional support when community needs arise.
- Experience managing large-scale online communities.
- Familiarity with a range of community platforms and CRM tools.
- Interest in building lasting relationships and creating positive user experiences.
- Full-time remote position for candidates located in Latin America.
- $15 to $20 per hour.