About this role
Role Overview
Drive engagement, support members, and help shape the voice and culture of an online community. This role focuses on moderating conversations, welcoming and onboarding new members, and maintaining a positive, active environment.
Key Responsibilities- Moderate community discussions and enforce community guidelines
- Welcome and onboard new members, answer questions, and provide timely support
- Create and share regular content or prompts to spark engagement
- Monitor community sentiment and report trends or issues to stakeholders
- Collaborate with team members to coordinate events, announcements, or initiatives
- Strong written and verbal communication skills
- Experience engaging with online communities or customer-facing communities is preferred
- Ability to remain calm and professional when handling conflicts or escalations
- Comfort using common community platforms and basic analytics or reporting tools
This is an hourly role.
Compensation$15 - $20 per hour