About this role
As a Healthcare Administration Expert, you will play a crucial role in advancing frontier agent evaluations within healthcare administration by developing structured front-office tasks. These tasks will be designed to reflect real-world scenarios, each accompanied by a deterministic rubric to assess agent performance against verifiable ground truth. Your work will focus on creating scenarios that require checkable answers, avoiding open-ended questions or subjective judgments.
Key Responsibilities- Patient Access: Develop tasks related to scheduling based on rule-based provider availability, eligibility verification with known benefits responses, and intake processes with required fields.
- Coordination: Create scenarios for referral routing within defined networks and records-request fulfillment that adheres to HIPAA requirements.
- Patient Communication: Design structured templates for pre-visit and post-visit communications that include necessary disclosures.
These scenarios will require significant focus and attention to detail.
Qualifications- Minimum of 2 years of experience in patient access, front office, or healthcare administration.
- Proficiency in one or more electronic health record (EHR) systems such as Epic, Cerner, athenahealth, or eClinicalWorks, as well as experience in insurance verification, scheduling, and referral coordination.
- Ability to read and produce administrative artifacts, including scheduling workflows, intake forms, records request letters, and patient communications.
- Strong written communication skills, with the ability to articulate reasoning step by step and encode it into deterministic rubrics.
- Must be located in the United States.
Compensation ranges from $40 to $60 per hour, based on domain expertise and prior experience. High-performing contributors will have opportunities for promotion based on the quality and throughput of their tasks.