About this role
Role Overview
Help deliver empathetic, effective customer support while providing real-world expertise that helps train next-generation AI systems. This contract opportunity is suited to customer support professionals who communicate clearly, solve problems thoughtfully, and can translate product knowledge into high-quality guidance and scenario-based input.
Key Responsibilities
- Respond to customer inquiries clearly, empathetically, and efficiently across multiple communication channels.
- Use CRM software to accurately document, manage, and track customer interactions and resolutions.
- Analyze customer issues, identify root causes, and recommend actionable solutions that improve customer satisfaction.
- Apply product knowledge to answer questions and educate end users effectively.
- Work with project stakeholders to document and share feedback, recurring challenges, and customer sentiment trends.
- Create and review support documentation, FAQs, and best practices to support effective knowledge transfer.
- Provide detailed, scenario-based input that informs AI systems in real-world customer support contexts.
Qualifications
- At least 3 years of professional customer support experience.
- Demonstrated ability to manage complex customer cases with empathy and a solution-oriented approach.
- Exceptional written and verbal communication skills, including strong attention to tone and clarity.
- Advanced proficiency with CRM software and digital support tools.
- Strong understanding of product knowledge transfer and user education.
- Analytical problem-solving skills and the ability to work effectively in fast-paced environments.
- Experience in remote or distributed project settings is a plus.
- No prior AI experience is required.
Work Terms
- Independent contractor engagement.
- Remote role available to candidates based in the United States.
Compensation
$21 to $45 per hour.