RunOps Support Engineer, Platform and Infrastructure

In this role, you will leverage your expertise to support the training of next-generation AI systems. Your contributions will directly influence how models learn, reason, and perform by providing high-quality, real-world input. No prior AI experience is necessary; your domain knowledge is what truly matters.

• Monitor, troubleshoot, and support production infrastructure systems, including servers, containers, storage, and networks.
• Respond promptly to operational incidents and alerts, leading the resolution of platform-related issues to minimize downtime.
• Manage and optimize CI/CD pipelines using tools such as Jenkins, and oversee container orchestration with Kubernetes and Helm.
• Collaborate closely with DevOps and SRE stakeholders to drive automation and enhance system reliability.
• Maintain, support, and improve internal tooling and platform services across all engineering teams.
• Participate in on-call rotations or shift work as required, ensuring continuous operational support.
• Utilize observability and monitoring tools (e.g., ELK, Grafana, Prometheus) to proactively identify and address potential issues.

• Minimum 2+ years of experience in platform/infrastructure support, RunOps, or DevOps roles.
• Expertise in Linux systems and shell scripting for automation and troubleshooting.
• Strong hands-on experience with Docker, Kubernetes, and Helm in production environments.
• Demonstrated proficiency with CI/CD tools such as Jenkins.
• Robust knowledge of at least one major cloud platform (AWS, Azure, or GCP) and associated services.
• Familiarity with observability toolsets including ELK, Grafana, and Prometheus.
• Exceptional written and verbal communication skills, with a strong focus on clear documentation and collaborative problem-solving.

• Experience supporting large-scale or multi-cloud environments.
• Background in infrastructure as code or configuration management solutions.
• Ability to drive process improvement and contribute to platform strategy initiatives.

Contract position with remote work flexibility.

Hourly rate of $25 - $50.

Open to candidates with the required skills and experience, regardless of prior AI experience.