Customer Success Engineer

As a Customer Success Engineer, you will play a vital role in ensuring that users of our platform have a seamless and enjoyable experience from application to payment. You will be the first point of contact for users encountering issues or having questions, providing them with quick and effective support while maintaining a positive and engaging tone.

Your responsibilities will include collaborating with the engineering team to address bug reports and troubleshoot issues, making your understanding of modern web applications and SaaS challenges essential.

This is a remote position requiring significant overlap with Pacific Time (PT/PST) working hours, and you will be expected to work six days a week.

• Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy.

• Ability to debug web applications, likely coming from either a degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution, or prior experience at a high-growth technology startup.
• Experience building modern web applications (React, Node, Flask, Next.js, etc.) or 2-5 years of experience supporting customers on such web applications.
• Comfortable with AI systems — you’ve played with LLMs, agents, or generative models.
• Experience exploring the behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
• Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.

Remote position with a requirement for substantial overlap with Pacific Time (PT/PST) working hours. Six-day work week.

Annual salary ranging from $25,000 to $35,000.

Open to candidates based in India.