About this role
Role Overview
Help candidates resolve questions and technical issues throughout their application, AI-led interview, offer acceptance, and payment experience. This customer-facing engineering role combines responsive support with hands-on investigation of issues in a modern AI and SaaS environment.
Key Responsibilities
- Deliver timely, helpful support to candidates who report problems or need assistance.
- Investigate reported issues end to end by reproducing bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects.
- Debug production behavior using telemetry, logs, network inspection, and database queries.
- Use sound judgment to escalate engineering defects and resolve other issues through configuration changes, prompt refinement, or clear user guidance.
- Identify recurring patterns and product risks, then communicate them to engineering and product leadership.
- Create documentation and runbooks that reduce repeat issues and improve resolution speed.
- Communicate with precision, professionalism, empathy, and an upbeat, lighthearted tone.
Qualifications
- Native-level English writing proficiency and the ability to create a strong first impression in candidate conversations.
- Ability to debug web applications, supported by a degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution, experience at a high-growth technology startup, experience building modern web applications such as React, Node, Flask, or Next.js, or 2 to 5 years supporting customers using similar web applications.
- Comfort working with AI systems, including LLMs, agents, or generative models.
- Experience investigating AI-tool behavior, such as fine-tuning, prompt chains, chain-of-thought debugging, or building agents.
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
- Familiarity with modern AI APIs, including OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT is a plus.
Work Terms
- Remote role based in India.
- Yearly engagement.
- Six-day workweek with substantial overlap with Pacific Time working hours.
Compensation
30, 000 to 45, 000 annually.